We are happy to offer an exchange or full refund if you decide to return your order within 30 days of purchase. We will offer an exchange if you received your necklaces as a gift and do not have a receipt. Simply fill in the returns form, which you would have received with your order, and post it back to us. If you need a copy of this returns form please drop us an email and we will send you on a copy. We will get in touch as soon as your parcel arrives back to us and will then process your refund or exchange. From the time your return arrives to us please allow 10-15 working days for your refund or exchange to be processed.